The Learning Organization KNOWS: KNOWledge Sharing Together. An Evaluation.
Introduction
In September 2017, GGZ Noord-Holland-Noord introduced the ‘Specialists Together in the Community’ (STIC) model. The model involved a restructuring of FACT teams and treatment centers into a district-oriented, integrated approach in which specialized expertise is assured. Alongside STIC, the organization implemented KNOWS (Knowledge Sharing Together) to maintain and increase expertise through expert networks. An earlier evaluation identified the need to revise KNOWS for better specialized knowledge utilization.
Methods
The systematic evaluation aimed to collect experiences and improvement suggestions to enhance the learning network for all users/employees. Using both qualitative and quantitative methods in three phases, the evaluation included i) an online questionnaire, ii) focus groups, interviews, and iii) dialogue sessions.
Results
Results revealed employees' belief in GGZ NHN's expertise and a strong willingness to invest in learning. Learning needs, particularly among nurses and counselors, also became evident. Preferred knowledge-sharing methods included consultation and co-treatment. However, concerns were raised about the number, overlap, and varying quality of expert networks. Diagnosis-focused networks were seen as the most useful. Five dilemmas emerged, with the key contradiction being between the valued diagnosis-focused networks and the transdiagnostic recovery-oriented approach. Currently, ongoing dialogue sessions in the third phase are addressing these dilemmas.
Discussion
In summary, the evaluation reveals a rich pool of expertise within GGZ NHN, coupled with a commitment to learning. The identified dilemmas form the basis for ongoing discussions, contributing to the organization's dedication to continuous improvement in knowledge-sharing practices. The findings will provide insights into potential solutions and improvements for KNOWS. The ultimate goal is continuous enhancement through a Plan-Do-Check-Act (PDCA) cycle. The organization plans to present the outcomes, including developed solutions, at the conference.
In September 2017, GGZ Noord-Holland-Noord introduced the ‘Specialists Together in the Community’ (STIC) model. The model involved a restructuring of FACT teams and treatment centers into a district-oriented, integrated approach in which specialized expertise is assured. Alongside STIC, the organization implemented KNOWS (Knowledge Sharing Together) to maintain and increase expertise through expert networks. An earlier evaluation identified the need to revise KNOWS for better specialized knowledge utilization.
Methods
The systematic evaluation aimed to collect experiences and improvement suggestions to enhance the learning network for all users/employees. Using both qualitative and quantitative methods in three phases, the evaluation included i) an online questionnaire, ii) focus groups, interviews, and iii) dialogue sessions.
Results
Results revealed employees' belief in GGZ NHN's expertise and a strong willingness to invest in learning. Learning needs, particularly among nurses and counselors, also became evident. Preferred knowledge-sharing methods included consultation and co-treatment. However, concerns were raised about the number, overlap, and varying quality of expert networks. Diagnosis-focused networks were seen as the most useful. Five dilemmas emerged, with the key contradiction being between the valued diagnosis-focused networks and the transdiagnostic recovery-oriented approach. Currently, ongoing dialogue sessions in the third phase are addressing these dilemmas.
Discussion
In summary, the evaluation reveals a rich pool of expertise within GGZ NHN, coupled with a commitment to learning. The identified dilemmas form the basis for ongoing discussions, contributing to the organization's dedication to continuous improvement in knowledge-sharing practices. The findings will provide insights into potential solutions and improvements for KNOWS. The ultimate goal is continuous enhancement through a Plan-Do-Check-Act (PDCA) cycle. The organization plans to present the outcomes, including developed solutions, at the conference.